FAQ

General Questions

1How long is shipping?
Our most wigs are in stock, shipping only takes about 3-5days.
2Do you rush shipping?
Yes we do, please leave special notice when u make the order, if we cant meet your request, we will contact u.
3Why is price different when i add it to the cart ?
Our listed price is for shortest length, so it costs more for longer option.
4What does the density mean?
It means fullness, higher density wig has more hair.
5Is this 100% human hair?
Yes, we only sell virgin human hair.

Theme Options

1what’s the difference between full lace wig and 360 lace wig?
Full lace has all lace on the cap,360 lace wig was made by 360 lace frontal with bundles, the top part is machine cap. Both of them can do free style.
2which kind wig can be put in to ponytail ?
360 lace wig and full lace wig can do high ponytail , other lace front wigs can be lower ponytail .
3Can I straighten my curly hair ?
We don’t recommend to straighten curly hair because it may cause hair problems like shedding and tangle. So had better remain the same curly look.

Content builder

1Why my payment was declined?
Please refresh the page, if its not working again, you can call your bank to authorize or paypal customer service to check your account availability.
2What currencies do your accept for payment?
We accept the following currencies: US Dollar, Euro, Pound Sterling, Australian Dollar, Switzerland Francs, Canadian Dollar ,... And when you review the website, you can choose the currency you want.
3Could I get the full refund if I return the order?
We will offer full refund of the items you returned. Please note that the customer is responsible for the return shipping fee.
4Can I return after cutting lace?
Sorry, we cant accept return once the lace has been cut, every client's hairline is different, we cant sell to others.
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